Bimi Boo Lifetime Warranty Terms & Conditions Policy

Bimi Boo Kids Inc. proudly offers a lifetime warranty on its toys, subject to the following terms and conditions:

1. Eligibility: This warranty applies to Bimi Boo products purchased through bimiboo.shop, Amazon.com or official Bimi Boo retail partners. To register for the lifetime warranty, the original purchaser must either scan the QR code provided with the product or follow the link to the registration form at bimiboo.com/warranty. Customers may also register through the automatic email received when purchasing online. Please note that this warranty is non-transferable and only applies to the original purchaser.
2. Coverage: This warranty covers defects in materials and workmanship of Bimi Boo toys under normal use conditions. Normal use is defined as usage that aligns with the intended purpose of the toy and adheres to the care and use instructions provided with the product. This ensures that the toys will function as expected under routine play and use scenarios. This includes situations where the toy becomes unplayable due to durability issues that are not a result of intentional damage, neglect, or misuse.
3. Exclusions: This warranty does not cover the following scenarios:
   • Products not made by Bimi Boo
   • Loss or theft
   • Normal wear and tear
   • Products that fail due to unintended use
   • Non-observance of operating and/or maintenance instructions provided by Bimi Boo Kids Inc.
   • Unauthorized modifications to the product by the customer
   • Any equipment or materials furnished by the customer or any third party
   • Consequential, incidental, indirect, punitive, and/or other damages
   • Improper packaging and shipping by the customer
   • Damage resulting from exposure to extreme conditions, such as heat, cold, rain, or liquid penetration (e.g., being dropped in water)
   • Damage from natural disasters or long-term environmental damage
   • Instances where a fault cannot be replicated during testing and inspection
   • Use of the product for purposes other than its intended purpose
   • Products purchased through unauthorized retail partners, auction sites, or second-hand
   • Our products should not be combined with products or parts from other manufacturers, unless specifically authorized by us and such other manufacturers. Any unauthorized product combination may void the warranty of our products and other manufacturers’ products.
4. Claiming the Warranty: To initiate a warranty claim, please contact our Customer Service team at toys@bimiboo.com BEFORE sending any items back. Do not send items back without first contacting us, as this may delay the processing of your claim. Provide your purchase information and a description of the issue. You will be required to provide photographs of the defect and may be asked to send in the product for inspection. You are responsible for all return shipping charges, and we recommend that you send your product using a trackable shipping method, as we are not responsible for merchandise that is lost or damaged during shipping to us.
5. Warranty Resolution: Bimi Boo Kids Inc. reserves the right to determine the most appropriate resolution based on the nature of the defect or damage and the availability of the item. This may include:
   • Replacement part(s): If only a specific part of the product is defective, we may provide the required replacement part(s).
   • Replacement item: If the product as a whole is defective, we may provide a replacement item of the same kind.
   • Store-credit compensation: If the product or its replacement part(s) is not available, we may offer store credit equivalent to the purchase price.

 

Please note that all warranty items need to be returned before credit is given. You will only be able to use the credit towards a new purchase, we cannot apply credit retroactively. Warranty processing may take up to two weeks. If you are in a hurry, please contact us directly via email, and we will do our best to accommodate your request, though we cannot guarantee it.

Contact Information: For any further queries or to claim the warranty, you can reach us at toys@bimiboo.com or at the following address:

Bimi Boo Kids Inc., 410 Hauser Blvd, Apt 4C, Los Angeles, CA, 90036

We encourage you to reach out to us before sending anything back. Please ensure your package is securely packed and trackable. We are not responsible for merchandise that was lost or damaged during shipping to us.

Thank you for choosing Bimi Boo! We are committed to providing high-quality toys that bring joy and learning to your child's life. Should you have any concerns or questions, our team is ready to assist you.